If it has been determined that the product will need to be repaired at one of our authorized facilities, an RMA number will be issued (Return Material Authorization number). This number should be clearly visible on all shipment documents. Please note, returned goods will not be accepted without an official RMA number.
Upon reception of your product, preliminary assessment will be performed. Products damaged through neglect due to inadequate packaging or during transit, will have the warranty voided. All of our products require stable and industry standard packing materials.
1) When returning items to DVB-TECH, please indicate on the commercial invoice and shipping documents “Italian Goods Returning to Manufacturer for Repair”, along with the RMA # provided as reference and the value for customs purposes.
2) Please “DO NOT” send units without an RMA Number.
3) The present RMA procedure is subject to DVB-TECH INTERNATIONAL STANDARD TERMS AND CONDITIONS OF SALE APPLICABLE TO BUYER’S PURCHASE ORDERS.
As per our Non Warranty procedures, the Customer is responsible for shipping both to and from DVB-TECH.